Reopening after Quarantine FAQ's

How do I know the office is safe and fully disinfected?

Even before the COVID-19 outbreak, our office followed strict infection control guidelines that would have prevented the transmission of the novel coronavirus (or any other virus) to our patients or staff. In an abundance of caution, we have increased the frequency and thoroughness of our sanitizing procedures and we are following all safety procedures recommended by the Center for Disease Control, Philippine Dental Association, ADA and OSHA.

Is it safe to sit in the waiting room?

We have always cleaned our waiting area every morning and evening. Now, we’re also cleaning it throughout the day and paying special attention to wiping down chairs, door handles, and other things patients frequently touch. We have also made changes in the waiting area and our scheduling to allow for increased social distancing.

Have any of your patients tested positive for the coronavirus?

We have not had any patients test positive. We are screening each patient for risk of exposure before treating them, and we are postponing their treatment if they are showing signs of illness or have traveled recently. If anyone tests positive for the virus in our office, we will contact local health authorities and follow their guidelines.

Have any of your staff members been sick or tested positive for the virus?

None of our staff members in the office are presently ill. If a staff member is showing symptoms, we require that individual to stay home under normal circumstances. Now, we’re being especially careful and recommending that anyone with fever, cough, shortness of breath or body aches and chills sees their doctor as soon as possible and self-quarantines.

Should I cancel my appointment if I am feeling sick? Should I cancel my appointment if someone other than me is sick in our household?

If you or anyone in your household is sick, or under quarantine for any reason, we would prefer to postpone your appointment for at least three weeks.

Should I come to my dental appointment alone?

We are continuing to practice social distancing at our office until it is completely safe to do otherwise. We ask that you do not bring other family members to your appointment unless they are also receiving treatment or if you need them to provide you with transportation or assistance.

What if I am unable to pay for my dental care?

We understand that COVID-19 has put many of our patients into challenging financial situations. If you find it difficult to pay for your necessary dental care, we would be happy to discuss options to ease your burden. At our office, we make sure dental care remains affordable by offering affordable payment plans. Would you be interested in learning more?